For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data . All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to DD4. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, DD4 will not held responsible and will not offer any compensation in such cases. DD4 will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries.
DD4 will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries.
Shipping and Delivery
Shipping times displayed on DD4 refer to the estimated delivery time. Since the actual delivery may be affected by many events beyond DD4's control, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. DD4 cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout.In the event that your package has a shipping issue, DD4 will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.
Any orders that do not have shipping insurance will not be the responsibility of DD4 and the customer takes full liability for their package during the shipping process. DD4 provides information via banners on our site and through newsletters to customers, that provide details of shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.
There may be occasions when DD4 confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, DD4 will contact customers and offer to cancel the order and refund the purchase cost in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place.
Shipping and delivery period are calculated in working days from Monday to Friday. In case of holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. DD4 cannot make changes to your shipping address once a package has been shipped, and DD4 is not liable for packages lost due to incomplete or inaccurate addresses.
DD4 cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as "delivered" by shipping companies are considered delivered. DD4 cannot be made liable of non-delivery in this case
If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, DD4 cannot be held liable if a package is returned to us. Whatever the customer orders is what we ship. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.
Exchange and Returns (Money Back Guarantee)
When you receive product(s)not completely satisfied ,you may return the items to us within 15 days. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, all accessories and documents provided by the manufacturer. Refund will be made within 2 working days once the returned goods received.
You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to DD4 is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to DD4. DD4 is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by DD4.
Discounted or end of line products( such as bra or underpants) can only be returned for repair. No refunds or replacements will be made.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Although DD4 will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
User agrees to provide all information and materials as may be reasonably required by DD4 in connection with your transactions conducted on, through or as a result of use of the Site or Services. DD4 has the right to suspend or terminate any User's account if the User fails to provide the required information and materials.
DD4 reserves the right to no longer accept orders from the customer in the future without further notice.
Transactions Between Buyers and Sellers
Each User acknowledges that it is fully assuming the risks of conducting any purchase and sale transactions in connection with using the Site or Services, and that it is fully assuming the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to products or services that are the subject of transactions using the Site.
Such risks shall include, but are not limited to, mis-representation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective or dangerous products, unlawful products, delay or default in delivery or payment, cost mis-calculations, breach of warranty, breach of contract and transportation accidents.
Such risks also include the risks that the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Site may violate or may be asserted to violate Third Party Rights, and the risk that User may incur costs of defense or other costs in connection with third parties' assertion of Third Party Rights, or in connection with any claims by any party that they are entitled to defense or indemnification in relation to assertions of rights, demands or claims by Third Party Rights claimants.
Such risks also include the risks that consumers, other purchasers, end-users of products or others claiming to have suffered injuries or harms relating to products originally obtained by Users of the Site as a result of purchase and sale transactions in connection with using the Site may suffer harms and/or assert claims arising from their use of such products.
All of the foregoing risks are hereafter referred to as "Transaction Risks". Each User agrees that DD4 shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any Transaction Risks. At last, all of the products display on DD4 will meet the legitimate demands of compliance.
All contents included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by DD4 and are protected by international copyright laws. The use of any DD4 trademark or service mark without our express written consent is strictly prohibited.
License and Site Access
DD4 grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from DD4.
DD4 Marketing Correspondence
Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.
Limitation of Liability
To the maximum extent permitted by law, DD4 makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability, completeness of any information provided on or through the sites; DD4 does not represent or warrant that the products or services offered or displayed on the sites does not violate any third party rights; and DD4 makes no representations or warranties of any kind concerning any product or services offered or displayed on the sites.
DD4 shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following.
1.the use or the inability to use the Site or Services; 2.any defect in goods, samples, data, information or services purchased or obtained from a User or any other third party through the Site; 3.unauthorized access by third parties to data or private information of any User; 4.statements or conduct of any User of the Site; 5.any matters relating to Services however arising, including negligence.
The limitations and exclusions of liability to you under the Terms shall apply to the maximum extent permitted by law and shall apply whether or not DD4 has been advised of or should have been aware of the possibility of any such losses arising.